The nationwide network failure affecting O2 customers has now entered its second day leaving thousands unable to make calls, send text messages or use data. Engineers have been working through the night in an attempt to restore the service but many customers, including commercial property based businesses, are still experiencing problems this morning.
The company is unable to confirm how many of its 23 million customers have been affected by the failure but many have taken to Twitter to complain they have been without service since yesterday. Subscribers to Tesco Mobile and GiffGaff, who use O2’s infrastructure, have also suffered a loss of service as a result.
Former Home Secretary Jacqui Smith tweeted “Seems I’ve been prevented from talking to you due to phone not working properly. #OhNoO2 Really serious!!” Another user joked “What did one O2 customer say to another? Nothing.”
This is the second failure to hit the network, whose slogan is “We’re better connected”, in two weeks. In June many customers faced the frustration of being unable to send text messages for an entire day.
In an 8am statement on its website the company reassured users that they would see a gradual return of data as the day progresses and advised them to switch their phones on and off as the service returns. The statement added;
“We are sorry again for the inconvenience this has caused some customers and can provide reassurance that we continue to deploy all possible resources, and will do so until full service is restored.”
Has your commercial property based business been affected by the O2 network failure? Has your service been restored or are you still suffering problems? Share your experience with us below.
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